As I suggested in my previous post, it's easy to treat email and wikis as competitor technologies, especially if you're a wiki evangelist, but this is isn't the best option. The real challenge is to capture knowledge that is being shared successfully through email, i.e. when you wouldn't want to get rid of the email list, but want to capture the knowledge. In light of the interesting responses I got on LinkedIn and here, I now think there are two parts to this.
One by-product of a recent debate about email's compatibility or incompatibility with wikis is that we can begin to understand not only weaknesses as a medium of collaboration, but also its strengths.
It's just after five, and I've been lying in bed for the last couple of hours with ideas running through my head about the possibility of writing a radical sociology of intranets. Let me start to sketch what I have in mind...