email

Email and wiki: follow up

As I suggested in my previous post, it's easy to treat email and wikis as competitor technologies, especially if you're a wiki evangelist, but this is isn't the best option. The real challenge is to capture knowledge that is being shared successfully through email, i.e. when you wouldn't want to get rid of the email list, but want to capture the knowledge. In light of the interesting responses I got on LinkedIn and here, I now think there are two parts to this.

What is email actually good for?

One by-product of a recent debate about email's compatibility or incompatibility with wikis is that we can begin to understand not only weaknesses as a medium of collaboration, but also its strengths.

Management creep

Intranet CMSs naturally promote what I call 'management creep'. This is not meant to be a comment on the character of managers. Instead, I mean the tendency to convert high bandwidth communications into low bandwidth communications in the name of making things easier to manage.

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